Frequently Asked Questions

Warm water therapy has proven to be beneficial in healing, relieving and preventing injuries. For many people, it also helps to ease the stresses of everyday life, as well as provide a great environment to reconnect with family and friends.

While each installation is unique, a hot tub can be installed in a few hours by a qualified, knowledgeable delivery crew. The crew will move the hot tub into your space but the equipment needed will depend on access. The crew might use a dolly, forklift or crane. One of our network of local dealers will be able to assist you in this process to make sure things go as smoothly as possible.

A hot tub needs a solid, level surface that can support the weight of a hot tub when filled. MasterSpas recommends that a hot tub be placed on a reinforced concrete pad.

When choosing the perfect spot for your hot tub, consider the view you will have when sitting in the spa. View some actual hot tub installations here.

For more tips and information about how to install a hot tub, download our Backyard Planning Guide.

Absolutely! With the proper preparation, a hot tub can be installed inside. How do you plan for an indoor hot tub? Learn more here.

Portable hot tubs can be installed in a properly prepared vault for an in-ground look. When you choose to put your hot tub in the ground, you will need to make sure you have access to the equipment and service panel.

While every HOA is different, most covenants do allow hot tubs and swim spas because they're considered portable, self-contained units. If approval is required, be sure to clarify that you're installing a spa — not an above-ground pool. MasterSpas also offers locking covers that often meet common HOA safety requirements.
For more tips on working with your HOA, see our guide to navigating HOA rules for hot tubs and swim spas.

We know you want your hot tub or swim spa to help you relax — not create more work. Every MasterSpas model includes our EcoPur® Water Purification System, a mineral-based technology that uses natural elements like copper and zinc to help keep your water clean and comfortable with less maintenance.

For those who want an even more hands-free approach, MasterSpas also offers a smart saltwater system for select models that helps simplify everyday water care.

Yes! MasterSpas now offers the Master Clear Salt System, an advanced saltwater system option designed to provide a more natural and gentle way to keep your hot tub water clean. This advanced water care system monitors your water and generates sanitizer only when needed. Learn more about the benefits of the Master Clear Salt System.

Yes. Every MasterSpa is built to exceed the most stringent energy standards. MasterSpas uses a full foam insulation, which does not lose its insulating value over the life of your hot tub. The insulation, which is environmentally friendly, is sprayed onto the shell and plumbing of every spa and expands to fill every area ensuring you have the most energy efficient hot tub on the market.

MasterSpas also manufacturers a high quality insulated, locking cover that plays a big part in keeping your energy bill down.

Overall costs of operation of your hot tub are also dependent on the size of the spa, where it's located, and how often it is being used.

Read more about our energy efficient spas.

The cost to operate a hot tub will vary based on how often you use it and the price per kilowatt/hour in your area. However, MasterSpas hot tubs are designed to be energy efficient to keep utility costs low. Most hot tubs cost less than $30 per month to operate.

No. You will never need any special plumbing run to or from a Master Spa. Models are self-contained and all of the plumbing is inside the cabinet. To fill the hot tub or swim spa, you just need a simple garden hose. Your hot tub also has an easy-to-access drain fitting that you can attach a garden hose to when you need to change the water.

Most hot tubs require a dedicated 220V/50a system. Our owner's manual can help you to determine exactly what you'll need in addition to a qualified electrician. Some of our smaller hot tubs can be hooked up to a dedicated 110V/15a outlet. Hot tubs hooked up to 110V will generally have fewer therapy jets and smaller powered pumps and heaters.

MasterSpas is committed to providing a safe hydrotherapy experience. Every MasterSpas model has been built to stringent standards and has the mark from Electric Testing Labs (ETL), the worldwide leader in safety testing. As with any other product that involves water, you should follow all electrical precautions outlined in our owner's manual and your local electric code. And even though our portable spas come with locking covers, you should never allow children to play around the spa without adult supervision.

This is easy. Just click here to find a local dealer, and you can visit them to see our products in person. Rest assured you will have a great experience visiting one of our dealers.

Finding the spa solution that's perfect for you can seem complicated. There's so much choice, so many features, and myriad models — you simply don't know where to start. But your local MasterSpas retailer can help guide you through the buying process. From assessing your site to learning more about your lifestyle, the retailer will present you with recommendations and prices.

Congratulations on your hot tub purchase! We offer a Quick Start Water Care Guide for standard and salt system equipped models.

Yes. MasterSpas is actually the world's largest swim spa manufacturer. Michael Phelps Signature Swim Spas feature a propulsion system that is ideal for competitive swimmers. H2X Fitness Swim Spas include models for aqua therapy, exercise, and family fun, as well as performance swim spas for swim training.

MSRP pricing is available on each model's product page so you can get a clear idea of what to expect. The final cost can vary based on shipping, local market factors, and any additional features you choose.

A hot tub is an investment in your overall health and well-being. The cost of a hot tub varies depending on the model and features you choose. Based on the price, you might choose to finance part of the hot tub. Your local MasterSpas retailer can assist you with financing a hot tub.

Trading in your old hot tub can be a great way to upgrade your spa while saving money. Not every MasterSpas retailer offers a trade-in program; however, many do. Contact your local dealer to learn more.